Business FAQ - Machine Sourcing Solution

Business FAQ

Factory Support

CYY has a experienced training team. According to the differentiated customer’s request, we will arrange comprehensive training program respectively to ensure our customer's staff can operate our line very well. Every specialist who would be the teacher of our training center has adequate know-how, practices and excellent professional background. Your training program can be achieved at your site or in our training center at Ruian by our qualified specialists.


FAQ for Business

Are you Manufacturer or Trading Company ?
CYY Group are the film blowing machine factory with export license and Good Sourcing Service.
How about the Sales Team?
CYY has a team full of energy and the leader is a 40-year-old lady with much experience of machinery and negotiation.
How about the Technical Team?
CYY has its own factory and professional technicians. Five major technicians and 20 companions persist in innovation,continuous improvement of machinery and put our machines on the leading position in plastic packing industry.
20-years experience is your best support!
What kind of Machine do you have?
Our factory is specialize in producing bag making machine,  printing machine , film blowing machine, slitting machine and so on. Any other machine you ordered we could find it and do a report to you with commission. (How we serve and How to pay us)
How does your factory do regarding quality control?
Most our machine mechanical parts are processed by ourselves. So we can better control our quality from beginning. Electrical Part we had cooperated with good foreign brand, such as ABB, Yaskawa, Siemens, Airtac, NSK, Delta, Panasonic etc. And all our machine will do running test before shipping.
Where is your Factory Located? How can we get there?
Our factory is located in Yugang Matou,Road, Economic Developoment Area,  Rui’an City, Zhejiang Province,  China. Our local air port is Wenzhou Longwan International Airport. The nearest international air port is Shanghai Pudong air port. From Shanghai to Wenzhou by air about 40 minutes,by train about 4 hours. We would like to pick you up in airport or train station.
Can I get some Samples? How can I get it?
Yes,  we can send you some samples for free. But you should pay the freight, and you need to provide us with your DHL or TNT account, address, zip code, mobile phone number.
Can I Customized the machine?
Of course we can! On the basis of our core business and our range, we have the capability to develop all types of systems, machinery, auxiliary equipment and options to address the specific requirements of different market segments.
Can I be your dealer? How about the commission?
Of course you can! We are pleased to invite you be our dealer in your local market and do business well.
How about the Quotation Price Form?
We would like to quote with FOB, CIF, EXW, CFR prrice.
How about the Payment Terms?
Normally we accept T/T 30% of the total amount as the deposit, pay the balance by T/T before shipment. And we also accept L/C and COD while we agree both in real business.
How about the Delivery Time?
Normally within 45 working days after receiving the deposit and confirmed machine. And it is according to your machine type and our factory schedule.
How about the Testing & Assembly?
The lines are fully assembled in our manufacturing facilities. They are started up and adjusted for manufacturing the packaging for which they have been designed, in full-size trials. After that first step, they undergo acceptance testing with our customers. Then they are disassembled, packaged carefully and delivered to customers.
Our technicians exclusively alone are authorized to assemble and start up machinery lines in customers’ plants. A week’s training is included in the price of our machines. It is essential to train operators in using the machinery for best results. The operators are trained by our outside assembly personnel.
How about the Guarantee?
We provide One-year warranty and lifelong service.
We maintain a stock of spare parts so that our customers can obtain spares within the shortest time. During guarantee period, the cost of spare parts should be borne by the seller, but the freight for delivery of spare parts will be on the buyer’s account.
How about the Installation?
The seller will send one technician to go the buyer's factory for the installation for 7days. The buyer needs to pay US$80 one day for the technician as the salary if it’s more than 7days. All expense, such as visa and round trip tickets, accommodation will be on the buyer's account.
How about your Service?

1. Technical Service Our in-house experts and engineers are ready for your remedy of troubles all the time. They would be your side whenever you need to check and analysis your problems. And then they will give you our suggestions and solutions. We can optimize your existed production line and recommend you the right parts, update information or probably potential troubles. You can get to our service via email, telephone or fax. Now, English and Chinese bilingual language on-line services are available. We will be glad to help you.

2. Training CYY has a experienced traing team. According to the differentiated customer’s request, we will arrange comprehensive training program respectively to ensure our customer's staff can operate our line very well. Every specialist who would be the teacher of our training center has adequate know-how, practices and excellent professional background. Your training program can be achieved at your site or in our training center at Ruian by our qualified specialists.

3. Spare Parts We have almost all key parts of our products in stock in urgent case of your spare parts demand. So that we can deliver it within shortest reaction time whenever you need by simple and fast way. Meanwhile CYY would like to recommend you to purchase our original spare parts. This would keep you profitable spare part quality thanks to using of original parts, tested by our years of practice, quickly delivery to minimize your loss as much as possible. Attracting price thanks to our professional and bulk manufacturing uniform compatibility thanks to our standardization system.

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